SmallBizGenius Analysis
Lightingdirect receives overwhelmingly negative reviews regarding order fulfillment, customer service, and product quality. Customers frequently report issues with delayed or canceled orders, unresponsiveness from customer service, and products that are defective or not as described.
Category Breakdown
Scores based on analysis of 35 recent reviews
Order Fulfillment Issues
2.0/10Many customers report problems with order fulfillment, including delays, cancellations, and items being out of stock after the order is placed. Several reviewers mention receiving updated delivery dates that are never met, or having their orders canceled due to items being out of stock.
15 reviews mention thisCustomer Service Unresponsiveness
1.5/10A significant number of reviewers complain about the lack of responsiveness from Lightingdirect's customer service. Customers report difficulty reaching customer service representatives by phone or email, and a failure to receive timely or helpful responses to their inquiries.
12 reviews mention thisProduct Quality Problems
2.5/10Several reviewers express dissatisfaction with the quality of the products they received. Complaints include defective items, products not matching the description on the website, and poor construction quality.
10 reviews mention thisReturns and Refunds
2.0/10Several customers report difficulties with returns and refunds. Issues include having to pay for return shipping, delays in receiving refunds, and disputes over whether returned items are actually faulty.
7 reviews mention thisPros & Cons
What Customers Love
"Delivery slow, prices good"
"The customer service was amazing, I was a little short on an order because a price went down over Black Friday weekend so my order no longer qualified for free shipping because it wasn't $50+ anymore, a customer care representative helped me (on chat) adjust the price just a tad, & I will never forget that."
Common Complaints
"Placed an order and was given a delivery date, nothing arrived. Then an updated delivery date was provided. Still, nothing arrived."
"Why doesn't this company reply to emails???"
"What a load of rubbish. It should be called a Pizza lamp. It will not stand up straight but leans towards the floor."
"No refund after return of item. Customer services do not reply to emails. Don’t use if you think you may have to return anything."
"I was then informed that they never had any of these items in stock and that it had been discontinued. I questioned why I was told there were 146 and was told that they don't actually have the lights in stock (why say you do then) and that they were discontinued."
Common Questions About Lightingdirect
Answers derived from customer review patterns
Is Lightingdirect legit and trustworthy?
Based on 35 reviews, Lightingdirect has significant issues with order fulfillment, customer service, and product quality, making it a potentially risky choice. Many customers report order delays, cancellations, and a lack of communication from customer service. Others complain about receiving defective or low-quality products. While some customers may have positive experiences, the overwhelming negative feedback suggests caution is warranted.
Based on 35 reviewsDoes Lightingdirect have good customer service?
The majority of reviews indicate that Lightingdirect's customer service is poor. Customers frequently report difficulty contacting customer service representatives, receiving slow or unhelpful responses, and struggling to resolve issues with orders or returns. The lack of responsiveness and support is a recurring theme in negative reviews, suggesting that customer service is a significant weakness for the company.
Based on 35 reviewsIs Lightingdirect worth it for small business?
Given the numerous negative reviews regarding order fulfillment, product quality, and customer service, Lightingdirect may not be worth the risk for small businesses. The potential for delays, defective products, and difficulties with returns could disrupt operations and damage a business's reputation. While Lightingdirect may offer competitive prices on some items, the potential downsides may outweigh the benefits for many small business owners.
Based on 35 reviewsWhat is Lightingdirect's return policy like?
Several reviewers mention issues with Lightingdirect's return policy, including having to pay for return shipping costs. Some customers also report delays in receiving refunds and disputes over the condition of returned items. This suggests that the return process can be complicated and costly, which may deter some small businesses from ordering from Lightingdirect.
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